Team Leader – Homeless Hostel

LOCATION:               Surbiton

SALARY:                   £33,000

DURATION:               FTC until September 2024

HOURS:                     40hrs per week (Early: 8am-4pm Late: 12pm-8pm)

Day-to-day duties:

  • Provide supervision to the Housing and Support team members for which you have responsibility at your site.
  • Support the Housing and Support Manager to deliver a whole-team approach to the provision of Progression opportunities in conjunction with the Progression Team Manager
  • Have a small caseload of high-level risk or needs residents.
  • Work collaboratively with other departments – in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents.
  • Support the Housing and Support Manager with the delivery of Housing and Support in your service, and in particular – that rent, and service charge income is maximised.
  • Responsible for the Safeguarding of residents at your service
  • Responsible for maximising housing occupancy and minimising voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies.
  • Support the Housing and Support Manager with the compliance with Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with the YMCA policies and procedures.



  • DBS within the last 12 months (must have original copy)
  • Previous Housing related support



  • Previous experience working with the homeless

For more information on this role please contact Emily Rex on 0117 923 9100 or apply with an up to date CV! 

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