BRC

Published: 14th October 2020

Location

Exeter

Job Type

Reference
926943
Salary
9 - GBP10 per hour
Contract Duration
6-month

Description

My housing client based in Devon are looking for a Planner/ Scheduler to work within their Customer Service team on a 6-month contract basis that is likely to be extended further.

As a Planner, you will be responsible for planning all repairs, day to day repairs or mechanical & electrical. The role will require you to respond to customers appointment requests and the business priority requests, whilst ensuring all KPI’s are met.

The key responsibilities of the role include planning responsive and planned works within the scheduling system to maximise the efficient use of resources to ensure targets are achieved; liaising with our customers to ensure awareness of any amended appointment slots and the likely duration of works; allocate appropriate appointment slots to ensure all work is completed within target and to monitor the progress of appointments and liaise with operatives to ensure appointments slots are kept.

To be successful within role, you will have knowledge and experience within a customer repairs role (Social Housing); experience in data analysis and using databases such as Capita and can diagnose responsive repairs. Customer focused is essential for this role.

If you are looking for your next opportunity within social housing, please get in touch with Harvey Baker on 01179239100 or email

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