Night Support Worker (homelessness)

LOCATION:               Brighton

SALARY:                   £24,939.20 per annum

DURATION:               Permanent

HOURS:                      35hrs per week 9pm – 7am (4 nights on, 4 nights off)

Day-to-day duties:

  • To provide a friendly and professional front-of-house welcome to residents, visitors, and staff, and ensure the building is safe, secure, quiet and welcoming.
  • Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements.
  • Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development.
  • Record all incidents and accidents and share appropriately with the wider team, and, if necessary, the safeguarding team.
  • Regularly check the communal areas and address any instances of potential or actual anti-social behaviour promptly in conjunction with your colleagues.
  • Deal effectively with non-compliance issues, such as anti-social behaviour/damage, and de-escalate any instances of threatening, aggressive, or violent behaviour by using restorative practice.
  • Provide a professional and compassionate response at times of crisis and liaise promptly with emergency services and other members of staff e.g., ‘on-call’ manager, as required.
  • Report all issues in accordance with policy and procedures and complete an effective handover with day staff.
  • Welcome resistant home and provide informal and responsive support so they can articulate their needs and respond appropriately detailing where you cannot provide a response what action you will take.
  • Ensure residents views, aspirations, concerns, and idea are sought so they can play an active role in influencing the services they receive.
  • Proactively promote the services on offer and ensure residents are encouraged to engage with those services.
  • Contribute to, or lead, evening groupwork activities targeted to tenancy sustainment so that residents can access tailored solutions that meet their needs, wishes, and aspirations.
  • Undertake a range of administration and housekeeping duties. This includes inputting data, assessment, reviews etc onto the client database, tidying communal areas, answering the telephone, and monitoring CCTV.

Essentials:

  • An understanding of safeguarding and confidentiality issues.
  • A basic understanding of the support needs of vulnerable service users.
  • Experience of working in supported housing is desirable.

 

For more information on this role please contact Nathan Jackson on 0117 923 9100 or apply with an up-to-date CV

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