Income Officer

LOCATION: Bristol   

HOURS:   35 hours   Mon-Fri

SALARY:  £25,683.51 – £28,194.71 (Depending on experience)

DURATION: Perm (temp – perm and an early start date available)

START DATE:  Dec / Jan


About the Organisation:

Main Activities and responsibilities for the Role:

  • Manage a caseload of tenants, attending multiple sites/projects across a defined patch in Bristol.
  • Keep up to date with welfare benefit changes in order to ensure residents knowledge is up to date.
  • Proactively manage all cases, minimising escalation of cases to court or eviction stage through negotiations and mediation.
  • Liaise with individual tenants, Housing Benefit Offices and the Department of Work and Pensions (DWP) on rent and arrears.
  • Effectively liaise with tenants, other stakeholders, Housing Benefit Offices, and the DWP on rent and arrears.

Job benefits:

  • Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
  • Free enhanced DBS Check
  • Blue Light Card discount service, offering online and high street discounts
  • Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
  • Cycle to Work Scheme
  • Company Sick Pay – Linked to length of service
  • 45p mileage allowance (per mile)
  • Comprehensive and flexible induction provided, with ongoing training and development opportunities
  • Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
  • £200 refer a friend bonus


For more information on this role please contact Phoebe Orchard on 0117 923 9100 or apply with an up to date CV!

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