Income Officer

Income Officer

LOCATION: Bristol   

HOURS:   35 hours   Mon-Fri

SALARY:  £25,683.51 – £28,194.71 (Depending on experience)

DURATION: Perm (temp – perm and an early start date available)

START DATE:  Dec / Jan

About the Organisation:

Main Activities and responsibilities for the Role:

• Manage a caseload of tenants, attending multiple sites/projects across a defined patch in Bristol.
• Keep up to date with welfare benefit changes in order to ensure residents knowledge is up to date.
• Proactively manage all cases, minimising escalation of cases to court or eviction stage through negotiations and mediation.
• Liaise with individual tenants, Housing Benefit Offices and the Department of Work and Pensions (DWP) on rent and arrears.
• Effectively liaise with tenants, other stakeholders, Housing Benefit Offices, and the DWP on rent and arrears.

Job benefits:

• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
• Free enhanced DBS Check
• Blue Light Card discount service, offering online and high street discounts
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Cycle to Work Scheme
• Company Sick Pay – Linked to length of service
• 45p mileage allowance (per mile)
• Comprehensive and flexible induction provided, with ongoing training and development opportunities
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

For more information on this role please contact Phoebe Orchard on 0117 923 9100 or apply with an up to date CV!