Client Services Director

LOCATION:              Banes / Devon

HOURS:                     37.5 Mon

SALARY:                   £53,040

DURATION:               Perm

START DATE:           March

 

BRC are partnering with a dynamic and forward-thinking charity based in Bath to recruit their Client Service Director and make a real impact on people’s lives! We’re seeking a passionate and dedicated individual to lead our client services team and drive the delivery of vital programs and support.

 

As the Client Service Director, you will play a crucial role in ensuring the effective delivery of our services to those in need. You’ll have the opportunity to lead a talented team, develop innovative strategies, and make a meaningful difference in the community.

 

Responsibilities:

  • Lead and inspire the client services team to deliver exceptional support and care to our beneficiaries.
  • Develop and implement strategic plans to enhance service offerings and meet the evolving needs of clients.
  • Oversee the day-to-day operations of client services, ensuring efficiency, quality, and compliance with regulatory standards.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team and across the organisation.
  • Build and maintain strong relationships with stakeholders, partners, and funders to maximize support for programs.

 

Requirements:

  • Proven experience in a leadership role within the nonprofit sector, preferably in client services or social services.
  • Strong interpersonal skills with the ability to motivate, empower, and inspire a diverse team.
  • A driver with access to a car
  • Excellent strategic planning and problem-solving abilities.
  • A commitment to our mission and values, with a genuine passion for making a positive impact in the community.
  • Knowledge of relevant regulations, policies, and best practices in the charity sector.

 

Company benefits:

  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme

 

If you are interested in this role then please contact Phoebe on 01179239100 or apply with an up to date CV!

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