Client Services Director
LOCATION: Banes / Devon
HOURS: 37.5 Mon
START DATE: March
BRC are partnering with a dynamic and forward-thinking charity based in Bath to recruit their Client Service Director and make a real impact on people’s lives! We’re seeking a passionate and dedicated individual to lead our client services team and drive the delivery of vital programs and support.
As the Client Service Director, you will play a crucial role in ensuring the effective delivery of our services to those in need. You’ll have the opportunity to lead a talented team, develop innovative strategies, and make a meaningful difference in the community.
- Lead and inspire the client services team to deliver exceptional support and care to our beneficiaries.
- Develop and implement strategic plans to enhance service offerings and meet the evolving needs of clients.
- Oversee the day-to-day operations of client services, ensuring efficiency, quality, and compliance with regulatory standards.
- Foster a culture of collaboration, innovation, and continuous improvement within the team and across the organisation.
- Build and maintain strong relationships with stakeholders, partners, and funders to maximize support for programs.
- Proven experience in a leadership role within the nonprofit sector, preferably in client services or social services.
- Strong interpersonal skills with the ability to motivate, empower, and inspire a diverse team.
- A driver with access to a car
- Excellent strategic planning and problem-solving abilities.
- A commitment to our mission and values, with a genuine passion for making a positive impact in the community.
- Knowledge of relevant regulations, policies, and best practices in the charity sector.
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
If you are interested in this role then please contact Phoebe on 01179239100 or apply with an up to date CV !