Published: 27th June 2019



Job Type

£21223 per annum
Contract Duration


Are you a highly motivated worker with a passion for customer service? If so, BRC have an exciting opportunity available with one of Andover's main Social Housing providers.
BRC are recruiting for a part-time Service Delivery Officer on behalf of an ambitious housing provider, with an annual turnover of £181 million and £1.7 billion in assets who manage over 31,500 homes in England for over 65,000 customers.
As a Service Delivery Officer, you will be required to deliver accommodation, community-based support services and housing management services, in order to support individuals to sustain their tenancy and remain independent in their home.
You will also be required to fully engage in the development and delivery of new local services, making clients aware in order to enhance overall health and wellbeing. Furthermore, you will need to identify and manage any risks, making sure that all relevant safety measures are put in place to protect colleagues and customers.
Primarily you will provide support and advice to people in their own homes to address matters which might affect their tenancy and lead to evictions. You will work proactively to ensure that any potential housing crisis’s are averted, through ensuring that benefits are in place, or that rent arrears, or tenancy issues are being positively managed.
The role will include managing the delivery of responsive repairs, voids and minor works services, liaising with contractors and internal departments ensuring first class delivery. You will also be undertaking regular inspections of properties and communal areas ensuring that overall standards are met, maintained and improved when required.
Benefits include:

  • A retirement savings plan - up to 7% matched contribution rate
  • Life assurance - 3.5x contractual pay
  • Career development and progression opportunities
  • Holiday starting at 26 days with the option to buy/sell
  • Deals and Discounts on shopping, travel, optical etc.
  • Healthcare cash plan
  • Cycle to work scheme
  • Annual Company Day
  • Values Award celebration events
  • Team building days
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