A reputable Housing Association in Caerphilly has approached BRC seeking a Rent Assistant to start immediately on a short term temporary contract. The position will be starting in mid-June and you will be required to work 37 hours per week (Monday-Friday).
The main purpose of the Rent Assistant role is to provide an efficient administrative and financial support service to the Money Support Team.
o Manage all rent receipt processes, ensuring data is maintained appropriately, is relevant and up to date.
o Run the weekly Responsive Arrears Process and undertake all associated administrative tasks, ensuring that activity is delivered in line with relevant policies and procedures.
o Deal with internal and external customers and partners in a sensitive and professional manner.
o Prepare and process relevant financial information with regard to rents and service charges manner for internal/external customers
o Processing all types of rent receipts to tenant accounts
o Weekly reconciliation of monies posted
o Administration of rent accounts e.g. new charges/transfers/write offs
o Accepting payments from tenants
o Monthly rent debit comparison
o Fair rent re-registration and review
o Annual service charge calculation
o Annual direct debit review
o Annual rent & service charge upload to tenant accounts
o Weekly Responsive Arrears Process
o Weekly outbound calling on low level arrears cases
o Excellent Numeracy and strong Spreadsheet skills
o Previous experience / knowledge of Rent Receipts, posting of Rent and Housing Benefits
o Understanding of Service Charges & Fair Rents
o Customer service skills involving face to face and telephone interaction with tenants
o Experience working with the Open Housing / IBS systems
To apply for this position please send your most CV to Richard @ brcjobs.com, or for further information on this role please feel free to call Richard on 02920231000.